{"id":1667,"date":"2020-12-19T19:37:52","date_gmt":"2020-12-19T18:37:52","guid":{"rendered":"http:\/\/concertrh.com\/?page_id=1667"},"modified":"2022-09-16T19:03:05","modified_gmt":"2022-09-16T17:03:05","slug":"ameliorer-la-relation-client-dans-un-contexte-de-plan-de-licenciement-economique","status":"publish","type":"page","link":"https:\/\/concertrh.com\/index.php\/cas-dintervention\/ameliorer-la-relation-client-dans-un-contexte-de-plan-de-licenciement-economique\/","title":{"rendered":"Am\u00e9liorer la relation client dans le cadre d’une restructuration"},"content":{"rendered":"\t\t
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ENJEUX<\/strong><\/span>
\u2022 \u00e9tablir<\/strong> un diagnostic sur les sources principales de tensions v\u00e9cues
\u2022 proposer<\/strong> un plan de route op\u00e9rationnel au regard des enjeux strat\u00e9giques de la nouvelle organisation
\u2022 contribuer \u00e0 rassembler<\/strong> les \u00e9quipes autour de nouveaux objectifs
\u2022 rallier<\/strong> les membres de la direction et les repr\u00e9sentants du personnel<\/p>

M\u00c9THODE<\/span><\/strong>
\u2022 pr\u00e9-diagnostic aupr\u00e8s de membres de la direction et repr\u00e9sentants du personnel : comprendre la strat\u00e9gie de l\u2019\u00e9tablissement, son organisation, les enjeux inh\u00e9rents aux activit\u00e9s. Appr\u00e9hender les premi\u00e8res zones de risques
\u2022 diagnostic terrain aupr\u00e8s d\u2019une vingtaine de collaborateurs<\/p>

OUTILS<\/span> <\/strong>
Entretiens \u2013 Analyse documentaire – Visite des diff\u00e9rents sites<\/p>

LIVRABLES<\/strong><\/span>
\u2022 note de synth\u00e8se remise aux membres de la direction afin d\u2019envisager les conditions d\u2019une restitution
\u2022 restitution aux repr\u00e9sentants du personnels puis restitution aupr\u00e8s des \u00e9quipes<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Recommandations
<\/span><\/strong>Cr\u00e9ation et accompagnement d\u2019un groupe de travail :<\/strong>
\u2022 suivre et coordonner les actions dans le temps
\u2022 identifier les personnes en capacit\u00e9 de porter et d\u2019int\u00e9grer les recommandations<\/p>

Appui \u00e0 la d\u00e9finition et communication de la strat\u00e9gie commerciale op\u00e9rationnelle :<\/strong>
\u2022 s\u00e9minaire, formalisation et communication du projet op\u00e9rationnel<\/p>

D\u00e9finition et validation des capacit\u00e9s manag\u00e9riales<\/strong><\/p>

Recentrage sur les fondamentaux de la relation client<\/strong>
\u2022 r\u00e9union intra et inter service, afin de traiter des probl\u00e9matiques techniques, er les difficult\u00e9s individuelles ou collectives<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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RESULTATS<\/strong><\/span>
\u2022 diminution<\/strong> des plaintes li\u00e9es \u00e0 des situations de mal-\u00eatre, de surcharge de travail
\u2022 clarification<\/strong> des attentes et r\u00f4les des managers afin qu\u2019ils puissent occuper pleinement leurs fonctions
\u2022 diminution<\/strong> des r\u00e9clamations clients, signe d\u2019une nouvelle organisation plus efficace<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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< Retour aux cas d’intervention ><\/span><\/span><\/em><\/a><\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

ENJEUX \u2022 \u00e9tablir un diagnostic sur les sources principales de tensions v\u00e9cues \u2022 proposer un plan de route op\u00e9rationnel au regard des enjeux strat\u00e9giques de la nouvelle organisation \u2022 contribuer \u00e0 rassembler les \u00e9quipes autour de nouveaux objectifs \u2022 rallier les membres de la direction et les repr\u00e9sentants du personnel M\u00c9THODE \u2022 pr\u00e9-diagnostic aupr\u00e8s de […]<\/p>\n","protected":false},"author":1,"featured_media":2772,"parent":169,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/pages\/1667"}],"collection":[{"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/comments?post=1667"}],"version-history":[{"count":30,"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/pages\/1667\/revisions"}],"predecessor-version":[{"id":2828,"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/pages\/1667\/revisions\/2828"}],"up":[{"embeddable":true,"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/pages\/169"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/media\/2772"}],"wp:attachment":[{"href":"https:\/\/concertrh.com\/index.php\/wp-json\/wp\/v2\/media?parent=1667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}